Frequently asked questions

They open your clinic’s booking link (share it on WhatsApp, your Google profile or a QR code at the desk), choose a doctor, pick a free slot and confirm. That’s 3 taps. They get a token number and confirmation straight away.

No. docbook.ai is a progressive web app (PWA). It opens in any browser on Android or iPhone and can be added to the home screen in one tap, with no Play Store or App Store needed.

No. Double-booking is blocked at the database level, so even if two people tap the same slot at the same moment, only one booking goes through.

Your receptionist adds a walk-in in a few seconds. They get the next token and join the same live queue as online bookings, so everyone is seen in a fair order.

Yes. Patients see their token and status (booked, checked in, in consultation, completed) update on their phone in real time, so they can wait outside or in the car.

Yes. Patients can reschedule or cancel from their phone. The freed slot becomes available to others immediately.

Switch on WhatsApp reminders in Settings and choose how many hours before the appointment they go out. Booking confirmations, reminders and follow-up reminders are sent automatically in your clinic’s name.

Yes. Turn on phone-call reminders for patients who don’t read messages, often older patients. Call reminders are an add-on on the Clinic plan and include 1,000 minutes on the Hospital plan.

Reminders help a lot. In one Indian dental OPD study, on-time attendance rose from about 36% to 79% with SMS reminders. docbook.ai adds easy rescheduling, so patients free up slots instead of just not turning up.

Consultations and visit notes, operations and procedures, medicines with Indian 1-0-1 dosing, and follow-ups, all on one timeline per patient.

Yes. Doctors write prescriptions with dosing, duration and advice, and the receptionist can print a clean prescription at the desk. It is also saved to the patient’s history.

Admins manage everything and approve staff. Doctors see their queue and write visit notes and prescriptions. Receptionists manage bookings, walk-ins and check-in but cannot write clinical notes. Patients see only their own records.

docbook.ai is built for the Digital Personal Data Protection Act, 2023: consent is captured at sign-up, data is used only for the stated purpose, patients can access, download and correct their data, and we keep an audit trail for breach response. Most DPDP Rules obligations apply from May 2027, and we’re ready ahead of time.

In India: AWS Mumbai region, via Supabase. Data is encrypted in transit (TLS) and at rest.

Your clinic does. We process it only to run the service for you. We never sell data or use it for ads, and you can export it anytime.

Yes. Patients can download their own records from their account, which supports their right to access under the DPDP Act.

Starter is ₹799/month, Clinic ₹1,999/month and Hospital ₹5,999/month, billed annually (+18% GST). Monthly billing is also available. There is no commission or per-booking fee.

Yes, 14 days on any plan. No credit card needed.

Yes. Monthly plans can be cancelled anytime, and you can export your data before you leave.

Yes. Send us your patient list as Excel or CSV and we’ll import it. Clinic and Hospital plans include help with migration.

The Hospital plan supports multiple departments with separate queues. For multiple branches, each branch gets its own workspace. Talk to us for multi-branch pricing.

Yes. The app is lightweight and loads fast on 4G and budget Android phones. Pages you’ve opened stay cached, but live sync needs a connection.

ABHA linking and ABDM integration are on our roadmap. Tell us if it matters for your clinic and we’ll keep you posted.

The app is in English today. Hindi and other Indian languages for patient screens and reminders are on our roadmap.

WhatsApp, email and phone support, Monday to Saturday, 9 AM to 7 PM IST. Hospital plans get priority support and a dedicated onboarding manager.