How do patients book an appointment?
They open your clinic’s booking link (share it on WhatsApp, your Google profile or a QR code at the desk), choose a doctor, pick a free slot and confirm. That’s 3 taps. They get a token number and confirmation straight away.
Do patients need to download an app?
No. docbook.ai is a progressive web app (PWA). It opens in any browser on Android or iPhone and can be added to the home screen in one tap, with no Play Store or App Store needed.
Can two patients get the same slot?
No. Double-booking is blocked at the database level, so even if two people tap the same slot at the same moment, only one booking goes through.
How do walk-ins and tokens work?
Your receptionist adds a walk-in in a few seconds. They get the next token and join the same live queue as online bookings, so everyone is seen in a fair order.
Can patients see the live queue?
Yes. Patients see their token and status (booked, checked in, in consultation, completed) update on their phone in real time, so they can wait outside or in the car.
Can patients reschedule or cancel themselves?
Yes. Patients can reschedule or cancel from their phone. The freed slot becomes available to others immediately.